Operations and policy information regarding COVID-19
Due to the outbreak of COVID-19, we have been adapting to the sometimes daily changes in health recommendations, travel restrictions, and government policies, along with modifying our operations accordingly. We have received many calls and emails over the last few weeks and hope that this page can help answer any questions that you have, but as always, please feel free to contact us directly, and we will get back to you as soon as we can.
Until further notice, our Vermont-based home office staff are currently working remotely. The best way to reach us is via email. If you would like to call the office and leave a message, we are checking our voicemail daily and will return your call as soon as we can.
Right now, we have postponed all trips departing through August 31, 2020. We are hopeful that some fall and winter trips will run as scheduled, many are full or nearly so. However, as departures draw near, we will reassess the global and destination situation as needed.
We understand that you may be hesitant to travel far from home or internationally this year, but you may still be looking forward to getting away when this is all over. For 2020, we are offering a Peak Foliage Hiking trip in October right in our own beautiful state of Vermont during the most colorful season. That will also be offering in 2021. Other 2021 domestic destination we are offering include: Washington’s San Juan Islands, New Mexico, North Caroline’s Blue Ridge Mountains, and the Adirondacks. We are working on finalizing details for those trips and hope to publish them online soon.
Our top priority is keeping our guests safe. At 45 days prior to departure for both our small group and private adventures, Boundless Journeys will make the determination regarding operating a trip based on information from the U.S. State Department, World Health Organization, the Center for Disease Control (CDC), and our local partners. However, as things change daily, we will cancel the trip within the 45 day period should the situation become unsafe after our initial determination.
For small group and private departures before December 31, 2020:
If we postpone, change, or cancel your trip, you will have the option to travel on new dates that we provide or accept a travel credit good for travel before December 31, 2021. We may in our discretion, allow you to transfer to another destination.
We have revised and relaxed our scheduled and private trip final payment deadline to 60 days prior to departure (previously 90 days and 120 days, respectively) to provide you with more time to make your ultimate decision. If you do decide it’s not the right time for you to travel, there are two options:
If you do not transfer or cancel 61 days or more prior to departure, you are indicating to us that you are comfortable traveling, and we will plan accordingly. At or within 60 days, fees may be applied according to the schedule detailed on our Terms & Conditions page.
If you are dreaming of an adventure in 2021, we are excited that you are planning in advance! Please see our Terms & Conditions page for additional information.
Cancellation fee schedule for 2021 scheduled, small-group trips*:
Cancellation fee schedule for 2021 private tours:*
*Please note: policies for safaris and certain special departures may differ. If your trip includes internal airfare, government permits, or pre and/or post-travel arrangements, refunds are subject to the policies of these providers. We will do our best to get a refund for you.
Unfortunately, this is a complicated question. It depends on which company and which policy you purchased, as well as the reason for why you are canceling your trip. Generally speaking, unless you added the “Cancel for Any Reason” coverage, likely nothing related to COVID-19 is covered under travel insurance.
The best thing to do if you have specific questions about your coverage is to call your travel insurance company. Understandably due to the global travel situation, you are likely to have a long wait time to speak with someone. However, a policy expert is the best person to speak with.
If you are interested in reserving, we are happy to provide a quote for travel insurance that includes the Cancel for Any Reason coverage.
We are following the recommendations and information from the following sources:
Our dedicated team of travel experts are here to help.
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Reserve your 2021 adventure with the peace of mind of free cancellations through December 31, 2020 (conditions apply).